Five tricks recruiters use to find you

by K B , updated on November 11, 2020

This guest post is brought to you by: Jorgen Sundberg aka The Undercover Recruiter

When called up by a recruiter, most people are baffled and have no idea how they were identified. The curious amongst us have to ask in order to avoid sleepless nights. When prompted, the headhunters are likely to say that you were recommended by somebody who “wants to remain anonymous but rest assured, they have only good things to say about you”. This is however rarely the case. Giving referrals of current colleagues without their permission is risky business and most people avoid doing this. Therefore the recruiter has most likely employed craftier techniques to find you.

The 5 main methods recruiters employ to find you:

1. Application

The obvious one, you send your resume out for a job you have seen posted on the recruiters website or a job board. The bad news is that in my 7 years experience of permanent recruitment, I rarely saw placements made from a direct application. Not sure whether this is because the wrong people apply or the recruiter not fully grasping what he or she is looking for.

2. Database

Recruiters will have your details on file if you have ever sprayed your CV out for whatever jobs (very easily done as most postings on job boards are from agencies). You will be on their database, thanks to their CRM software they should have a pretty good idea of what you do/did. But your contact details are likely to be out of date so it can take some time for a recruiter to track you down.

3. Social Media

LinkedIn and other networking sites are veritable goldmines for headhunters. Before the advent of such sites, they had to map out companies by slowly extracting information from every person they spoke to. Nowadays, most of your colleagues will be listed and all it takes for an industrious recruiter is to pick up the phone. Remember that by putting your details on LinkedIn, you have told the world what you do and you are fair game for headhunters.

4. Employee Lists

This happens less nowadays but still very useful for the resourceful recruiter. Sometimes a disgruntled former employee will offer a list of their colleagues, complete with mobile numbers, email and even home address details to the highest bidding recruitment agency. I have seen instances where entire teams have been ripped out of one company and put into another through the use of employee lists. If you are a manager (and you want to keep your team) you will want to ensure vital information like this is not readily available to download from your intranet.

5. Cover Story

This method is used when all else fails. The recruiter will call in to your company, pretending to be a client or a colleague from a different office and asking for the person that does your job. The sharp headhunter will single out a “soft target” such as the IT support guy or the canteen lady and lay on a cock and bull story as to why they need the information ASAP. Sometimes they get lucky but most of the time this will be a very time consuming exercise and may not lead to anything.

Conclusion

Don’t be offended by a recruiter using “creative” ways to find the right people. This practice is after all highly appreciated by their clients (who needs somebody to do their dirty work) as the CVs offered will be very different to that of their direct applicants. Remember that any recruiter can sift through applications from a job advertisement but only a few are good enough to pro-actively sniff out the best people in the market.

I would recommend you stay close to this recruiter as he or she is likely to be just as pro-active working with companies, thus ensuring they have the best vacancies for candidates like yourself.

Jorgen Sundberg is a Personal Branding Consultant based in London. He helps sales people, entrepreneurs, business owners and executives to create, build and promote magnetic brands to attract more business online.  After 7 years of marketing people in recruitment, he started Personal Branding UK and he blogs at The Undercover Recruiter and JorgenSundberg.net. You can connect with him on Twitter @jorgensundberg.

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How not to be boring in assessment centre presentations

by K B , updated on November 11, 2020

Top Tips for Assessment Centre Presentations

I’m not sure that I’m qualified to write anything about being boring, given I am writing this on a Friday evening when I really should be getting out. However I’ve had a few emails this week from people about graduate assessment centres. I’ve also noticed that over the last few weeks people have been Googling the terms NAB and Westpac assessment centres, and have hooked into the piece I wrote on how to behave (and behave yourself) in the graduate assessment centre group exercises.  For anyone who wants to read them, you’ll find them here.

Anyway, a couple of days ago I received an email from someone wanting tips on how to prepare for that mini-presentation that you’re often asked to do in an assessment centre, where you are given say 20 minutes to prepare, and say 10 minutes to deliver. My emailer wanted to know if he should read a prepared script.

The short answer is, please don’t. Here are a few long reasons why:

–  You only have 20 minutes to prepare. It takes a long time to write out a perfect script. If you do this, you won’t have enough time to read the material and pull out the pertinent points

–  You are being judged on your communication skills. Good communication requires eye contact to read the reactions of your audience and just to engage their attention. If they’re nodding off, you’ll want to do something to wake them up

–  Communication is a so much more than the words that you use. Your audience interprets much of what you say through your tone. If you read your script, you lose that tone

–  You will sound stilted and false. Nobody talks like they write

So what should you do?

I once interviewed the Head Master of a private boys’ boarding school about presentation skills, partly because I thought someone who can keep teenage boys awake mid morning must know their stuff. He suggested that you structure your presentation, with a “hook, book and took”. That is: tell the audience what you are going to tell them in a kind of catchy way; tell them; then tell them what you told them.

So unless you are asked in these exercises to deliver a written report along with the presentation, my tip would be make sure you fully understand the material, then just use some bullet points that you can refer to while you are talking.  That will stop you reading what you have written, and an assessor like me, nodding off.

My other big tip would be prepare and practice for a few days leading up. Pull out a report for example, prepare a summary then talk about it using bullet points and the structure I’ve described. Time yourself, so you are simulating the conditions of an assessment centre. Practice in front of a mirror if you need to or even scare your friends. It’s frightening, but it works.

Best of luck everyone.

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What the hell is an outcome?

by K B , updated on November 11, 2020

I am a humungous fan of Don Watson’s Dictionary of Weasel Words contemporary clichés, cant and management jargon. But I’m embarrassed to say, coming from an HR background, that I am guilty of this speak myself. My theory is that this language has evolved because many of us “buy in” (weasel word x 1) to the notion that a person’s performance can be “measurable”, and therefore manageable, (weasel word x 2). But because we can’t actually measure much of what we do, we slip into terms like “outcomes” (weasel word x 3).

I like using the word “outcome” when I’m not really sure what to say. I can sound like I’ve achieved something, but I can be vague about what.

Outcomes can include how well people meet their performance, learning, health or quality “objectives” (weasel word x 4). There are “performance outcomes,” “learning outcomes,”  “health outcomes” or “quality outcomes.”

Dipping into Watson’s Dictionary is like reading many of the job descriptions and advertisements that land on my desk. The language is impenetrable. Weasel words and phrases can make the most simple job sound sexy, if weasel is your thing.

Here’s a recent example:

“Respond and action stakeholder requests using multi-channel resources, to ensure timely and accurate service delivery to maintain compliance and achieve quality outcomes.”

This role is a customer service type role, I think. The clue is the word “stakeholder.” But this job could belong to a senior Customer Service Manager, who wants their team to email, tweet, visit, or call customers (The methods are the “multi-channel resources”). Or this job could also belong to a Call Centre Operator type, someone actually on the telephone, providing advice to customers.

Who would know?

Here’s one of Watson’s weasel word definitions you may not find on any job description:

Negative patient outcome:- “Bed sores, amputation, golden staph, etc. – death even”

(Sorry about the visual, I just needed to make a point.)

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It’s not networking – it’s an information interview

by K B , updated on November 11, 2020

There is so much fabulous advice out there about the value of networking to find a job. Miriam Salpeter of Keppie Careers is running a series of excellent posts on this.  This one’s on questions to ask people when you meet them for an “information interview”,  which is where you arrange a coffee (or the like) with someone working in your chosen field and ask them questions about what they do. Kind of like a reverse job interview. Many jobs drop out of this process. While you are not asking your target directly for a job, you are letting them know you are interested.

Miriam’s questions to ask include:

  • What are your biggest challenges? (Or those impacting your field/company/organization?)
  • What is the best (and worst) part of your job?
  • What would you do differently (if anything) if you were starting over in your field?

I’d also add:

  • How did you break in? (good for if you’re considering changing careers)
  • What advice could you give someone like me? (You then get to mention a few things about yourself)

As far as I can see these are nice, simple, and I think easy to ask questions. Yet in my experience most people would rather have their teeth extracted (without anesthetic) than initiate an information interview.

Here are some of the best (or worst) excuses I’ve heard, and as I can’t help myself, I’ll counterpunch each one with why you should go ahead and just do it.

“I’ll sound desperate.”

Many people associate interviewing people about their job, when they are looking for a job as somehow sounding needy and desperate. They think that the other person will think they are looking for a job. I’ve made this sound as complicated as the thought process behind it, which is what happens when you over-analyse. The whole point of an information interview is that you are looking for a job, but you are doing it in a proactive, intelligent and sincere way. If you ask the questions we’ve suggested and genuinely listen to the answers, you will impress the person you are meeting. The question of what you are looking for will inevitably come up.

One thing to remember about these interviews is not to put the person on the spot and ask for a job, as that’s not the premise of the meeting. If you launch into a major spiel about your skills you will not get quality information back, and in fact you may ruin your credibility as you’ve been dishonest about the point of the meeting.

“Most people will not want to see me.”

Yes some people won’t. Some people will be too busy. Some people have a whole lot going on, that they don’t have time to help. Yet there are many people out there who are innately helpful, and/or who know the value of networking. I was surprised about how many senior managers and CEOs whom we interviewed for our book, What do employers really want?, actually welcomed direct contact from potential employees. At least 20 out of the 25 managers we interviewed said they were open to a cold approach.

For the employers who said they didn’t want contact, none of them took it as an insult that someone would want to find out about them, or want to work for them.

“I won’t know what to say.”

That’s where some research comes in. That’s what Google and websites are for. And that’s what these interview questions are for. Take typed questions, and points you’d like to discuss. Pull them out. You may never use them, but it will give you confidence knowing they are there.

“It sounds too hard.”

Information interviewing isn’t too hard, but it is hard to start, and it is easier if you start off by asking for someone you know for an introduction with your target or for them to pre-empt your contact. You can then also find out the best way to contact your target, by email or phone. Some people prefer one over the other, and if you do use a phone, try to sound polished.

“I don’t know where to start.”

Friends, family, friends on friends is a first easy point. After that, there’s www.linkedin.com. I don’t look any further than this nowadays. It’s a bucket of resumes and business cards. The point is to make a start. People do know people, and people will refer nice people.

“It won’t work.”

Yes it will. I’ve spoken to many people who’ve changed their career this way, including some of my clients. One person, a middle manager in manufacturing, changed his career to become a financial planner through information interviewing. This was after he had been rejected about 10 times applying for this same role through recruitment agencies.

“It will take too long.”

True it takes time. But I actually think it’s a more intelligent way to find a job than going through a sometimes strange sales spiel from a recruitment consultant. You get closer to the heart of what it’s like to work for an organization, and the best and worst part of a job. Otherwise, you’ll often find out the worst part when you start on the job, and by that time it’s too late.

There is a lot more too this process than just asking questions. Have a read of Richard Bolles’ book “what colour is your parachute?” . It’s all about “information interviewing.” This book has been phenomenally successful, most likely because it works.

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Little white resume lies that leave a BIG BLACK MARK

by K B , updated on November 11, 2020

Here’s the second part of an article that appeared in www.recruiterdaily.com.au on what recruitment consultants should scrutinise when they look at your resume. The first part is covered in my post don’t fly the resume red flag.

In the article, Organisational Psychologist from Adaps Joshua Wood says recruiters should scrutinise whether you as a job seeker:

–  inflate the importance of your role on your resume

–  embellish your achievements on your resume

–  have been completely upfront about your reasons for leaving a role

–  are misleading with the dates on your resume to confuse the recruiter about the length of your tenure

–  have actually directly managed staff or were only acting in that role

–  have exaggerated revenue figures on your resume

–  are vague about study, certification and degrees on your resume

–  have changed the academic dates on your resume to cover up failed subjects

–  have exaggerated your previous remuneration

Wood also suggests that recruiters watch out for subtleties in your language which can hint at embellishments on your resume. For example: did you initiate a project or were you managing a project? Did you resolve a problem or research the issue?

He also suggests that recruiters watch out for exaggerations on candidates’ career summaries or profiles, as these are relying on their perceptions of themselves and therefore harder to define than responsibilities.

One of my favourite resume exaggerations is easy to spot. It’s where you may write “client management”, instead of “customer service” for a role at McDonalds. Read this on top 10 resume mistakes where I talk about appropriate language.

Just as big a problem, I think, is where candidates talk down their achievements, strengths or responsibilities. Using the same example, you may say that you have excellent customer service skills, where in actual fact you were managing client relationships.

If you’d like help with your resume, subscribe to the blog and I’ll give you a free resume review

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Take action with action words for resumes

A resume is one place where you need more action and less talk! Confused? I know this is counter-intuitive but if you use more action words on your resume, you can use fewer descriptive words, and then show more action. You make your resume instantly more powerful.

Now I’ve made that abundantly clear 🙂 I like words on resumes that spell action as using them helps me eliminate my first least favourite resume pest – the passive voice!

This list has some excellent action words for resumes.

(You’ll notice this list of resume action words does not contain my second least favourite resume pest, the word “liaise” I’ve never understood the purpose of that word on a resume. People don’t liaise, they consult, coordinate, organize, manage and so forth. The only purpose of “liaise” is for a “liaison”, and for a liaison, whether you want more talk and less action or more action and less talk, is completely up to you!)

Assist
Able
Action
Analysis
Achievement
Accomplished
Advanced
Conduct
Consult
Committed
Conducted
Contributed
Coordinated
Develop
Deliver
Design
Defined
Diversified
Devoted
Distinguished
Encourage
Earned
Enhance
Evaluate
Examined
Extended
Facilitate
Formulate
Fulfilled
Forecasted
Generated
Gained
Gathered
Gave
Headed
Hosted
Identified
Implemented
Improved
Improvised
Influenced
Launched
Lobbied
Maintained
Managed
Marketed
Maximized
Mediated
Modernized
Motivated
Negotiated
Observed
Obtained
Operated
Organized
Originated
Oversaw
Participated
Performed
Pioneered
Planned
Prepared
Presented
Promoted
Provided
Published
Pursued
Quantified
Ranked
Received
Recommended
Redesigned
Reengineered
Reorganized
Represented
Restructured
Revised
Safeguarded
Secured
Selected
Specified
Spearheaded
Standardized
Strengthened
Structured
Suggested
Superseded
Supervised
Targeted
Taught
Tested
Trained
Transformed
Transcended
Unified
Upgraded
Validated
Valued
Wrote

If you’d like more talk on whether your resume has the right balance of talk and action, subscribe to the blog and I’ll give you a free resume review.

For more information on resumes read:

Why a career objective on your resume is important
How long should a resume be?
Seven things you don’t know I know from reading your resume

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